How can we help?

Step-by-step setup and quick fixes, written to match exactly what you’ll see in the app.

Your phone, then your child’s iPhone. About 10 minutes, start to finish.

Steps not counting, time not unlocking, codes, new phones and more.

Your child turned it off, or their iPhone stopped checking in? Five steps to close the gap.

Earn your own screen time by moving, on your own iPhone.

✉️

Still stuck? Email andrew.armour@activatefitnessapp.com and tell us which step didn’t match what you see. A screenshot helps.